PRIVACY POLICY

This Privacy Policy explains how Digit Dealers ("we", "us", "our") collects, uses, stores and protects personal data in accordance with:

  • The UK General Data Protection Regulation ("UK GDPR")

  • The Data Protection Act 2018

  • The Privacy and Electronic Communications Regulations 2003 (PECR)

We act as the Data Controller in respect of the personal data collected through our website www.digitdealers.com ("Website").

1. Data Controller Details

Business Name: Digit Dealers
Registered Address: 2 Chaucer Road, Farnborough, Hampshire, GU14 8SW
Email: info@digitdealers.com

If you have any questions regarding this Privacy Policy or your data protection rights, please contact us using the details above.

2. Categories of Personal Data We Collect

We may collect, use and store the following categories of personal data:

A. Identity Data

  • Full name

  • Date of birth (where required for verification)

B. Contact Data

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

C. Order & Compliance Data

  • Vehicle registration number

  • Proof of entitlement documentation (e.g. V5C, V750, V778)

  • Proof of identity documentation

  • Copies of documents supplied for DVLA compliance

D. Financial Data

  • Payment transaction details
    (Note: We do not store full card details. Payments are processed by secure third-party payment processors.)

E. Technical Data

  • IP address

  • Browser type and version

  • Device information

  • Time zone setting

  • Website usage data

  • Cookie identifiers

3. Lawful Bases for Processing

Under Article 6 UK GDPR, we rely on the following lawful bases:

3.1 Contractual Necessity (Article 6(1)(b))

To:

  • Process and fulfil your order

  • Manufacture and supply number plates

  • Process payment

  • Provide customer support

3.2 Legal Obligation (Article 6(1)(c))

As a registered number plate supplier, we are legally required to:

  • Verify proof of identity

  • Verify proof of entitlement

  • Retain records of supplied plates and supporting documentation

  • Provide records to law enforcement where required

Failure to provide required documentation will prevent us from supplying number plates.

3.3 Legitimate Interests (Article 6(1)(f))

We may process personal data where necessary for our legitimate interests, including:

  • Fraud prevention

  • Business administration

  • Website security

  • Defending legal claims

We ensure such interests do not override your fundamental rights.

3.4 Consent (Article 6(1)(a))

Where required, we rely on consent for:

  • Marketing communications

  • Non-essential cookies

You may withdraw consent at any time.

4. DVLA Compliance and Record Retention

Under applicable number plate supplier regulations, we are legally required to:

  • Verify customer identity and entitlement

  • Keep records of supplied number plates

  • Retain copies of supporting documents

These records are stored securely and retained for the statutory retention period required by law.

We may disclose such records to:

  • Law enforcement agencies

  • Regulatory bodies

  • Courts of competent jurisdiction

5. How We Use Your Personal Data

We use personal data to:

  • Process and dispatch orders

  • Comply with statutory obligations

  • Prevent fraudulent transactions

  • Maintain internal records

  • Improve website functionality

  • Respond to enquiries

  • Send marketing communications (where consented)

We do not sell or rent personal data.

6. Data Sharing and Data Processors

We may share personal data with trusted third parties acting as Data Processors, including:

  • Payment processors

  • Website hosting providers

  • IT service providers

  • Email service providers

  • Delivery companies

  • Professional advisers (accountants, solicitors)

All processors are contractually required to:

  • Process data only on our instructions

  • Maintain appropriate security measures

  • Comply with UK GDPR

7. International Transfers

Where personal data is transferred outside the UK (for example, via certain IT or hosting providers), we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreement (IDTA)

  • Adequacy regulations

  • Standard Contractual Clauses (as applicable)

8. Data Security

We implement appropriate technical and organisational measures, including:

  • SSL encryption

  • Secure servers

  • Restricted data access

  • Secure storage of compliance documents

  • Regular security review procedures

Despite these measures, no transmission over the internet can be guaranteed to be completely secure.

9. Data Retention

We retain personal data only for as long as necessary for:

  • Legal compliance (up to 6 years for tax and accounting purposes)

  • DVLA statutory retention requirements

  • Resolving disputes

  • Enforcing contractual rights

Marketing data is retained until consent is withdrawn.

When data is no longer required, it is securely deleted or anonymised.

10. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right of access (Article 15)

  • Right to rectification (Article 16)

  • Right to erasure (Article 17)

  • Right to restrict processing (Article 18)

  • Right to data portability (Article 20)

  • Right to object (Article 21)

  • Rights relating to automated decision-making

Certain rights may be limited where we are legally required to retain data.

To exercise your rights, contact:
info@digitdealers.com

We may request proof of identity before fulfilling requests.

We aim to respond within one month.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113

We would, however, appreciate the opportunity to resolve your concerns first.

12. Cookies and Tracking

We use:

  • Strictly necessary cookies

  • Analytics cookies (where consent is provided)

Non-essential cookies are only placed with your consent via our cookie banner.

You may manage cookie preferences through your browser settings.

13. Automated Decision-Making

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The latest version will always be published on our Website.